Privacy Policy

Effective Date: 26 June 2025

At UnseenChina, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree to this policy, please refrain from using our services.

1. Information We Collect

Account Information: When you create an account, we may collect your name, email address, and other relevant details.
User-Generated Content: Any content you submit (such as reviews, posts) may be stored and displayed publicly.
Usage Data: We collect information about how you use the website, including your IP address, browser type, device information, and pages visited.
Cookies and Tracking: We use cookies and similar technologies to enhance your experience. For more details, please refer to the "Cookies" section below.

2. How We Use Your Information

Provide and maintain website services
Improve user experience and personalize content
Communicate with users and respond to inquiries
Analyze website usage and trends
Comply with legal obligations

3. Cookies

We use cookies to remember user preferences, enable features, and analyze website traffic. Some cookies are essential for the website to function, while others require your consent.

Types of Cookies We Use

Essential Cookies: Used for basic website functionality (e.g., login, language preferences).
Analytics Cookies: Help us understand how users interact with our website.
Third-Party Cookies: Set by services we use, such as partners or booking platforms.

Cookie Consent

When you first visit our website, you will see a banner requesting your consent to use cookies. By clicking the "Accept" button, you consent to the use of non-essential cookies, as outlined in our Cookie Policy. If you do not accept, no non-essential cookies will be placed on your device, and some features of the website may not function properly. You can change your cookie preferences at any time through your browser settings.

4. Data Sharing

We do not sell or rent your personal information. However, we may share data with the following parties:

Trusted service providers who assist us in operating the website
Analytics and marketing platforms, with your consent
Relevant authorities as required by law

5. GDPR Compliance

We comply with the General Data Protection Regulation (GDPR) to protect the personal data of EU users. Under GDPR, you have the following rights:

Right to access
Right to rectification
Right to erasure (Right to be forgotten)
Right to restrict processing
Right to data portability
Right to object
Right to withdraw consent at any time

If you are in the EU and wish to exercise these rights or have questions about how we handle data, please contact us at contact@unseenchina.com. We will process your request in accordance with GDPR requirements.

6. Your Rights

Depending on your location, you may have the following rights:

Access or correction of your personal data
Request deletion of your data
Withdraw consent and stop processing your data
File a complaint with data protection authorities

Please contact us at contact@unseenchina.com to exercise your rights.

7. Data Security

We take appropriate security measures to protect your personal data. However, no transmission or storage method can guarantee 100% security.

8. Third-Party Services

Our website may contain links or integrations with third-party services (such as booking platforms or partners). We are not responsible for their data processing practices. Please review their privacy policies separately.

9. Children's Privacy

Our services are not directed at children. We do not collect personal information from children under the age of 13.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of the website means you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our contact page or email contact@unseenchina.com.